To be considered eligible for the deliverability guarantee, your mailing practices must match the following criteria:
If you believe we have not lived up to our guarantee, please open a feedback form
within 30 days of the discrepancy. Qualified paying customers can receive additional verification credits as below:
If the accuracy rates are below the aforementioned thresholds, we will add 5 times the amount for every 1%. Let's say you have a 97% accuracy rate, which is 1% below the guaranteed threshold of 98%+ accuracy rates on everything else. We will add 5 x 1% (or 5%) of your total validation credits for those emails to your account balance. If your accuracy rate is 2% below the guaranteed threshold, our credits refund will be 10% of your list size. If it's 4% below, the credit refund will be 20%, and so on.