To be considered eligible for the deliverability guarantee, your mailing practices must match the following criteria:
If you believe we have not lived up to our guarantee, please open a feedback form
within 30 days of the discrepancy.
Qualified paying customers can receive additional verification credits as below:
In the event that the accuracy rates fall below the mentioned thresholds, we will increase the amount by three times for every one percent. Let's assume you have an accuracy rate of 96%, which is one percent lower than the guaranteed threshold of 97%+ accuracy rates for all other aspects. We will add three percent (3%) of your total validation credits for those emails to your account balance. If your accuracy rate is two percent lower than the guaranteed threshold, the credit refund will be six percent (6%) of your list size. In the case of a four percent difference, the credit refund will be twelve percent (12%), and so on.